Report a claim
Something wrong with the goods you received? Tell us here. The more precise your details, the faster we can decide.
Before you start
- Have your invoice or delivery note ready — the number lets us find the delivery straight away.
- Photograph the fault and, if possible, the label on the roll (it carries the article number and batch).
- Please keep the goods in question until we have completed our review.
Do you have access to our trade portal? Please file the claim there instead — it is then linked directly to your order.